General Terms and Conditions (T&Cs) of Boulderwald

1. Provider

Boulderwald, represented by Daniel Dörr, In der Grafschaft 16, 35102 Lohra, email: [email protected]

2. Scope

These T&Cs apply to all contracts concluded between Boulderwald and its customers via the website or by email.

3. Services

Boulderwald offers introductory bouldering courses in the Taunus, Odenwald, Palatinate, Black Forest and Eifel regions, as well as bouldering trips to Fontainebleau and Albarracín. Individual dates are available on request by email. Bookings are made via the website, and once a booking is confirmed an invoice with a payment term of 14 days is issued. Services are provided on the booked date. The contract may be concluded in German or English.

Minors may only take part in the courses and trips with the written consent of a legal guardian.

4. Prices and Payment

All prices are stated in euros and, where applicable, include statutory value-added tax. Payment is due within 14 days of the invoice date without deduction. In the event of non-payment, Boulderwald reserves the right to cancel the booking.

5. Right of Withdrawal

Consumers have a right of withdrawal of 14 days from the conclusion of the contract. To meet the deadline, it is sufficient to send a clear statement by email in good time. In the event of a timely withdrawal, any payments already made will be refunded.

6. Cancellation and Rebooking

The customer may withdraw from the contract up to 30 days before the trip begins. In this case, the provider charges a flat compensation fee of 30% of the trip price. From 30 days before the trip begins, free cancellation is no longer possible; the flat compensation fee is then 100% of the trip price. Withdrawal must in any case be declared in writing or by email.

The customer is free to prove that the provider incurred no loss or a lower loss. The right of withdrawal under Section 5 and the customer's rights in the event of a cancellation by Boulderwald under Section 7 remain unaffected.

7. Minimum Number of Participants and Cancellation by Boulderwald

Each event requires a minimum number of participants. The minimum number and the point in time by which Boulderwald will declare a cancellation at the latest are part of the contract and are shown to the customer before booking:

• Day tours and courses: at least 3 participants
• Multi-day boulder trips (7 days, e.g. Fontainebleau, Albarracín, summer camp): at least 5 participants

If the minimum number of participants is not reached, Boulderwald may withdraw from the contract before the trip begins. The cancellation will be declared at the latest within the following statutory deadlines under Section 651h(4) of the German Civil Code (BGB):

• for a trip lasting more than 6 days: at least 20 days before the trip begins
• for a trip lasting 2 to 6 days: at least 7 days before the trip begins
• for a trip lasting less than 2 days (day tours, courses): at least 48 hours before it begins

If Boulderwald withdraws because the minimum number of participants is not reached, the price already paid is refunded in full without delay. At the customer's request, Boulderwald will instead issue an equivalent voucher for a similar event. Any additional costs incurred by the customer (for example flight or train tickets, rental equipment) are not refunded; Boulderwald accepts no liability for these. Boulderwald endeavours to let all events take place.

Boulderwald also reserves an extraordinary right of termination in the event of unavoidable, exceptional circumstances (for example extreme weather, illness, failure of third-party providers) as well as in the case of serious misconduct by individual participants. In these cases, customers receive an equivalent voucher for a similar event. This does not apply where the termination is due to misconduct by the customer.

8. Disclaimer of Liability

Participation in the courses and trips is at your own risk. Boulderwald accepts no liability for injuries, accidents or damage arising during the courses or trips, unless these are due to gross negligence or intent on the part of Boulderwald. Participants are themselves responsible for their physical fitness and for adequate insurance.

9. Data Protection

Boulderwald processes personal data in accordance with the Privacy Policy. The data is used only to process the booking, perform the contract and send newsletters, provided the customer has given their consent.

10. Alternative Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr/. Boulderwald is neither obliged nor willing to take part in a dispute resolution procedure before a consumer arbitration board.

11. Final Provisions

Should individual provisions of these T&Cs be invalid, the validity of the remaining provisions shall remain unaffected. The law of the Federal Republic of Germany applies. The place of jurisdiction is, to the extent legally permissible, the registered seat of Boulderwald (represented by Daniel Dörr).